Breakfast Preparations and serving SOP

Procedure Steps

☕ Step 1: Morning Setup

1. Prepare Coffee First:

   • Set the coffee machine first thing in the morning. This allows you to offer coffee to any early-arriving guests waiting for breakfast service to begin.

2. Set Up Tables:

   • Arrange all tables with the necessary items: sugar containers, coffee spoons, coffee jugs, and clean serving trays.

   • Prepare and place juice of the day (e.g., orange, grapefruit, or watermelon juice) in serving containers.

3. Prepare Fruit Plates:

   • Pre-prepare fruit plates based on the number of guests scheduled for breakfast. Each guest should receive a fruit plate immediately after ordering their drinks.

🍳 Step 2: Taking Guest Orders

1. Greeting and Order Process:

   • Greet Guests: Welcome guests warmly, saying, “Good morning! How are you today?”

   • Confirm Room Number: Politely ask for their room number. If the room is #14, #15, #6A, or #6B (Airbnb or VRBO guests), inform them that breakfast is not included, and menu items are $6 each, with coffee or juice for an additional $2.

   • Present Drink Options: Offer coffee, juice, or tea (emphasize the “or”). If they choose coffee, ask if they would like milk and sugar.

2. Place Drink and Food Order:

   • Serve the selected drink and ask for the guest’s breakfast order. Options include:

     • Gallo Pinto: Costa Rican breakfast with rice, beans, toast, an egg (fried or scrambled), fruit plate, and either cheese or salchichón.

     • Continental Breakfast: Two toasts, two eggs (fried or scrambled), marmalade, and fruit plate.

     • Banana Coconut Pancakes: Three small pancakes with banana and coconut, served with fruit and syrup.

   • For eggs, ask if they would like them fried or scrambled.

3. Input the Order:

   • Enter the order in the POS tablet and confirm the kitchen has received it.

🍽 Step 3: Serving Breakfast

1. Serve the Fruit Plate:

   • Once the order is placed, bring the pre-prepared fruit plate to the guest to make the waiting time for breakfast shorter.

2. Serve Main Breakfast:

   • After the fruit plate is cleared, bring out the main breakfast dish as ordered.

3. Check-In During the Meal:

   • Approach guests after they’ve started eating, asking, “How is everything? Can I get you more coffee or juice?”

🥂 Step 4: Post-Meal Service

1. Clear Plates:

   • Once guests have finished, clear their plates and ask if they would like anything else.

2. Additional Orders:

   • If guests request additional breakfast items, inform them there is an extra charge of $6 per additional breakfast.

3. Friendly Farewell:

   • Wish guests a great day, asking about their plans. This is an opportunity to mention available tours or activities if they’re interested.

🧹 Step 5: Clean-Up and Replenishment

1. Start Clean-Up by 9:00 am:

   • Begin clearing table setups and cleaning individual table tops on both sides.

   • Clean the coffee machine and refill sugar containers, preparing the machine for the afternoon coffee break.

2. Final Table Cleaning:

   • Wipe down all tables thoroughly and ensure serving trays are cleaned and ready for the next use.

Reference Material

• Cash Handling and Financial Transactions SOP if any breakfast payments need to be processed for Airbnb or VRBO guests.