Morning Check-In Preparations

Procedure Steps

🕒 Step 1: Review Daily Arrivals by 10 a.m.

1. Access the PMS Today’s New Arrivals:

   • Today’s New Arrivals

   • Check against PMS Calendar for accurate arrivals.

2. Identify VIP guests by logging into Expedia Extranet to verify VIP and Premium VIP status for arrivals. Tag as necessary.

🗂 Step 2: Organize Registration Forms in the Reservation Folder (AMPO)

1. Locate Registration Forms:

   • Find all guest registration forms in the reservation folder (AMPO), where they should already be pre-printed and pre-charged.

   • If a form is missing: Verify whether it’s due to a recent booking. If confirmed as a last-minute reservation, print the registration form immediately. Ensure this isn’t due to an oversight before printing.

2. Attach Keys to Registration Forms:

   • Place each physical room key on top of its corresponding registration form, ensuring easy retrieval for check-in, and that no key is missing.

   • Highlight any special details with Post-Its, such as VIP status, tour bookings, or package details.

🥂 Step 3: Prepare Welcome Drinks

1. Prepare welcome drinks based on available stock. Options include:

   • Smoothie 🥤

   • Glass of wine 🍷

   • Small bottled water 💧

2. Keep prepared drinks in the fridge for easy serving at check-in.

📑 Step 4: Organize Special Packages and Notes

1. Ensure any special packages (e.g., honeymoon) are set up in the designated rooms.

   • Refer to the Honeymoon Package SOP (link to be added) for details.

2. If a welcome package is needed, coordinate with housekeeping for timely placement.

🧹 Step 5: Room Quality Check

1. Conduct a quality check on each room designated for check-in.

   • Use the Room Inspection and Preparation SOP for detailed quality requirements.

2. Move each printed registration form from the "To Check" pile to the "Ready to Check-In" pile once rooms pass inspection.

Important Notes

• Early Check-In: Early check-in is available at no extra cost, subject to availability, from 12 p.m. onward.

• Guest Communication: Clearly inform guests of gate access after hours using the Gate Access After Hours SOP.

• Reminder: Always refer to the checklist provided at the end of this SOP to confirm all tasks are complete.