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Procesing a Reservation Payment

Reception
This SOP will guide staff on correctly reporting reservation payments using Abode PMS, Central Panel, and Facturele, ensuring accurate financial tracking.

Procedure Steps

Step 1: Record Payment in Abode PMS
  1. Open the Abode PMS system and locate the reservation.

    • Navigate to the Payments Section for the specific booking.

    • Input the payment details:

      • Payment Day

      • Payment method (e.g., BAC datáfono, PayPal, bank transfer, or cash).

      • Reference (if paypal, bank transfer or BAC Datafono, it would be the voucher number)

    • If the amount paid is not the total of the reservation, please select "Part payment" in the opcion marked above with a red box, and follow the same steps as before but dial in the total paid

  2. Confirm the entry at the bottom to update the reservation status to Paid.

Step 2: Log the Payment in Central Panel
  1. Access Central Panel | Income: Central Panel | Income.

  2. Fill out the payment form with:

    • Reservation Name/Number.

    • Payment Method (e.g., cash, PayPal, BAC datáfono).

    • Date of payment.

    • Amount received.

    • Select Activity: Hotel.

    • If BAC Datafono, then you must also fill in the "Consecutivo" which would be the "Fac:" and a picture of the voucher

  3. Copy the Facturele teext at the bottom and proceed with facturele to get the required invoice number to save the income

Step 3: Generate an Invoice in Facturele
  1. Log in to the Facturele System: FACTURELE

    • Create a new invoice and input the copied text from Central Panel.

    • Add the reservation details, including the total amount without tax, services provided, and payment method.

  2. Confirm the details in the bottom are correct in this case they should be "Dollars" in moneda

  3. Then copy the tiquet number generated and paste it in the central panel form to save and finish the income report


Step 4: Cross-Check Records
  • Verify that the amounts logged in Abode PMS, Central Panel, and Facturele match.

  • Report any discrepancies immediately to management.

Nov 24, 2024

Direct Booking Benefits

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Benefits
Direct
Other Websites
Free Parking and WIFI
Yes
Limited
Honor all cancelation fee as credit voucher
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No
Breakfast Included
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Limited
Exclusive discounts & Add-ons
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No
Best rate guarantee
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No
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